Lilly Lake, Eagle Creek Park *EXPLORED*

Autumn at Lilly Lake
Canon Canonet QL17 G-III
Agfa Vista 200
2018

This photo was featured in Flickr Explore on November 19. It’s always fun to see all the likes and comments when one of my photos makes Explore.

I wonder how many Flickr viewers had any idea that I was shooting film? To know, they’d only have to click through to my image’s page and read the description.

Can an experienced eye guess that this is a film photograph? To me, the sky is the tell. It has a nuance to it that digital cameras seem unable to capture. They tend to render skies almost too perfectly, with wispy clouds against a sea of perfect azure.

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Film Photography

single frame: Autumn at Lilly Lake

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Personal, Stories Told

The best customer-service experience I’ve ever had

I applied for a job that asked me to write a few short essays on topics germane to the role. One of them, as this post’s title says, was to tell about an amazing customer-service experience I’ve had. You might enjoy the story.

I had an amazing customer service experience with the Indiana Bureau of Motor Vehicles. Yes, you read that right — the BMV. It showed me that persistence and savvy can solve a thorny customer problem.

It was 1994. My license was due to expire so I went to the nearest license branch to renew it. The clerk said, “Mr. Grey, the computer says you renewed your license at the Lawrence branch last month.” That was 90 miles from where I was standing. I’d never been to that town.

Dog in the wayback

This happened long before the phrase “identity theft” had been coined, long before data security was any kind of concern. We were all incredibly careless with our personal information then. It was common to have your Social Security number printed on your checks! Mine was. Heck, until just a few years before this story happened, your SSN was your driver’s license number in Indiana. Clerks at Kroger used to validate the checks I used to pay for my groceries by making sure the SSN on my check matched my driver’s license number. It was madness.

This problem was beyond the clerk’s authority, so she gave me a number to call. The representative who answered lacked the authority to help me as well. “I’m not even sure who can help you with this,” she said. “But I’ll find out. Give me a number where I can reach you. Here’s my number in case you don’t hear from me in the next day or so.”

That day-or-so stretched into a couple weeks, with that rep and I calling each other every few days to check in. She tried office after office at the BMV until she found someone both with the authority and the willingness to take on my case.

The woman who now had my case was some sort of upper-level manager. After I mailed her documentation that proved my identity to her satisfaction, she told me what she knew. “We think someone walked into the Lawrence branch claiming they were you and that they had lost their license card, sweet talked a clerk, and walked out with a license in your name but with their photo on it.”

License plate

“This is not going to be easy, but I am going to do everything I can to resolve this for you,” she said. “I will take this all the way to the BMV Commissioner if I have to, and I may have to.” She advised me to check my credit reports and criminal records in several Indiana counties to see if my impostor was doing dirty deeds in my name. She gave me her phone number so I could stay in touch.

It took her weeks to sort it out, working with various BMV offices to coordinate the solution. She authorized an entirely new driver’s license number for me and put an alert on my old record that the license was fraudulent. “You need to know that we’ve never done anything like this, not in all the years I’ve been here. But we allowed this problem to happen and it is on us to fix it for you. By the way, if the police pull the impostor over for speeding,” she said, “he’ll find himself in handcuffs!”

I was lucky; my credit did not get torched and the sheriff did not appear at my door because of something my impostor did. There was an upside for me, though. The BMV’s ancient computer couldn’t transfer my driving record to my new license, which made two speeding tickets disappear. Poof!

What made this a great customer service experience was:

  • Persistence. Everybody I encountered worked hard on this problem, jumping hurdles and removing obstacles, until it was resolved.
  • Savvy. The BMV was a giant state bureaucracy, with miles of red tape. The customer-service rep and the upper-level manager both knew how to navigate it expertly.
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Road Trips

The one old alignment of the National Road in eastern Indiana and the mystery of Star Blvd.

There’s but one old alignment of the National Road in eastern Indiana, and it stretches 4 miles from Dunrieth west through Raysville to the east edge of Knightstown. From there it’s about 33 miles to downtown Indianapolis.

OldNREastIN

Imagery and map data ©2018 Google.

Modern US 40 was built in about 1940, leaving this old route behind. Here’s where it begins on Dunrieth’s west edge. This is an eastbound photo. It’s cut off from US 40; to reach it, you have to turn south in Dunrieth proper and follow the town’s streets to this location.

Old NR/US 40

Turning around from the same spot, here’s the westbound road. Whenever I see an old alignment covered in asphalt I’m intensely curious to know what paving materials lurk beneath. Concrete? Brick?

Old NR/US 40

As the road enters Raysville it runs under this old Pennsylvania Railroad overpass.

Railroad overpass

On the other side of the overpass, facing eastbound, this little sliver of road breaks off from the old National Road. It’s signed Star Blvd.

Possible old US 40 alignment

As you can see in the map snippet below, it curves up and around much like modern US 40 does. I wondered for a long time whether this was a newer old alignment of the road. Did the state reroute the National Road more or less along its modern alignment between Dunreith and Raysville some number of years before building the modern four lane, divided road?

StarBlvd

Imagery and map data ©2018 Google.

I asked the wonderful Indiana Transportation History group on Facebook. I got my answer fast: it’s a previous routing of that PRR line. It was actually part of the old Indiana Central Railroad before PRR bought it and built the grade separation and new alignment. They did that in the 1900-1920 timeframe. Star Blvd. is the old PRR rail bed.

Star Ave

There it is, the old PRR bed, currently a narrow road for local traffic. The old National Road and US 40 had but two alignments here: the original and the 1940 US 40 expressway.

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Road Trips

Classic motels on US 40 in Wayne County, Indiana

One of these days I ought to survey all of the classic motels on US 40 in Indiana. There are quite a few, primarily in Wayne, Marion, and Hendricks Counties with a few others popping up here and there. Many of them still serve guests, even if those guests stay for months or years at a time and call their room home.

Wayne County borders Ohio and so is the eastern gateway to Indiana along what was once the National Road. It still has these operating classic motels.

Holiday Motel

First is the Holiday Motel, which is within the Richmond city limits. Like all of the Wayne County hotels, it uses a plastic box sign. It once had a larger sign lit with neon tubing, according to an old postcard image I found on the Web (here).

Holiday Motel

The Holiday Motel’s U configuration makes efficient use of limited city space.

Holiday Motel

You come upon the City View Motel after you leave Richmond proper. It’s most of the way to Centerville, actually, and has a Centerville address.

City View Motel

In contrast to the urban Holiday Motel, the outskirts-of-town City View sprawls out across a wide lot.

City View Motel

Whenever I see a plastic box sign on a classic motel, I assume there was once a more interesting neon sign in the hotel’s past. A Web search turned up one postcard that showed the City View’s onetime neon sign (here).

City View Motel

The Richmond Motel is even farther away from Richmond than the City View. It’s on the eastern edge of Centerville.

Richmond Motel

It, too, once had a far more interesting sign. You can see it here.

Richmond Motel

It also sprawls wide, taking advantage of its more rural setting. I think it’s the most cheerful looking of the Wayne County motels with its red and gray color scheme.

Richmond Motel

There’s just one more Wayne County hotel, on the very western edge of Centerville. I made just this one photo of it. There’s no sign, which leads me to believe this motel serves as inexpensive apartments now. But at one time this was the Green Acres Motel; see an old postcard of it here.

Unsigned former motel

Motels have been an occasional subject here — click here for photos and stories of all the motels I’ve written about on all kinds of old roads.

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The Huddleston Farmhouse

Tea service in the 1800s
Pentax K10D, 55mm f/3.5-5.6 SMC Pentax-DA AL
2018

Inside the Huddleston Farmhouse everything is set up as if a family still lived there. This tea service was on a table in the parlor, as if guests are expected.

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Photography, Road Trips

single frame: Tea service in the 1800s

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Preservation, Road Trips

Touring the Huddleston Farmhouse, part 2: the interior

The Huddleston FarmhouseI’ve stopped by the Huddleston Farmhouse several times on my many tours across Indiana’s National Road. In case you missed it, check out the exterior and grounds here. But I never managed to stop on a day when the house was open for a tour. When I attended the Midwest Byways Conference in August just down the road in Richmond, hwoever, Indiana Landmarks threw the doors open wide one afternoon for us attendees.

The ground floor, which used to contain three guest rooms, has been converted into an interactive educational experience about the National Road and its history. The top floor, which used to be bedrooms for the Huddleston family, is now office space for Indiana Landmarks and for the Indiana National Road Association. But the middle floor has been restored and furnished as it would have been when the Huddlestons lived here. First, the kitchen.

The Huddleston Farmhouse

The Huddleston Farmhouse

The Huddleston Farmhouse

Just off the kitchen is this dining room.

The Huddleston Farmhouse

After dinner, the family would move to this room to spend the evening together.

The Huddleston Farmhouse

The Huddleston Farmhouse

The Huddleston Farmhouse

And when the Huddlestons had guests, they received them in this formal parlor.

The Huddleston Farmhouse

The Huddleston Farmhouse

The Huddleston Farmhouse

The upstairs was not open to tours as it is now office space for Indiana Landmarks and the Indiana National Road Association. But here’s the staircase up there anyway.

The Huddleston Farmhouse

And the house’s original configuration included no stairs to the ground floor, as those were guest rooms and accessible only from the outside. But in the restoration these stairs to those rooms were added, so that tours could visit the ground-floor National Road exhibit without having to step outside first.

The Huddleston Farmhouse

If you’d like to tour the Huddleston Farmhouse, you can make an appointment. See this page for more information.

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