I touched on this in one of my earlier COVID-19 reports, but I’d like to expand on it today: I am surprised to find I don’t mind working from home long term.
I always feared I wouldn’t enjoy it. I like the human contact the office gives me. I worried it would be a lot harder for me to build the relationships I need to influence decisions. Also, I like having a place where work happens and a separate place where home happens. Finally, I have always been sure that if I worked from home, I wouldn’t be able to stay out of the refrigerator.
Where I work, we are in the final days of a large, complex, and critical project. I’m the lead project manager. I was handed this project in flight and asked to straighten it out. The kinds of things that go wrong at this point in a project like this are happening. I liken it to bombs dropping overhead while you stroll through a minefield.
About 25 people are working on this project, and four executives over my head anxiously await its completion. All of us are at home. Thanks to Slack, a text-based asynchronous communication tool, and to Zoom, a videoconferencing tool, communication is flowing well. Thanks to Jira and GitHub, a work-ticketing system and a code-management tool, I can watch the work flow. I know that the team is working hard, and I know when they’re blocked. I know when I need to act to unblock the team, and I can keep executives fully in the loop.
Productivity is comparable to nine weeks ago when we were all in the office. We’re not missing a beat in communication.
It works because we all work from home. We all have to use Slack and Zoom. There are no conference-room meetings or hallway conversations.
I find that when some people work remotely and everyone else is in the office, the remote workers have to work triply hard to stay in the loop and be heard. I know of a couple companies that make a hybrid remote/in-office culture work, but it takes a lot of intentional energy to keep it working. It’s easiest when everybody works remotely, or nobody does.
It helps a lot that my first nine months with this employer were in the office. I built relationships and influence the way I already know how: in person. I don’t know how I’d build it if I started with this company right now, while we’re all still at home.
I was right about one thing, though: I can’t stay out of the refrigerator.