I was shocked when I logged into Flickr last week and found an entirely new interface.
My shock turned to disappointment and sadness that some of my contacts were super angry about the change, left strongly worded comments on their photostreams, and immediately moved their photos to other services.
I make software products for a living; I’ve seen firsthand how interface changes can alienate users. They become comfortable with a product’s features and usage, even when they’re flawed. They don’t want to learn anything new (which often masks a fear that they can’t learn something new).
At the same time, Flickr (and Facebook and any other thing you do on the Web) is a product, built by a company that is trying to make money in an ever-changing landscape.
I’ve seen it often, and it’s happened at companies where I’ve worked: A company builds a good product that takes off. Success causes the company to grow or to be sold to a larger company. And then some scrappy startup company builds a product in an overlapping market that becomes a new darling. By then, the big company is so invested in what it’s always done that it struggles to adapt to the shifting market.
From where I sit, it looks like all of this happened to Flickr. Founded in 2004, Flickr quickly became arguably the king of the hill among photo-sharing sites. Web giant Yahoo! quickly noticed and, in 2006, bought the fledgling company. Success!
But consider all that’s happened in photography and on the Web since 2006. Most people had just discarded their film cameras for digital cameras. Soon cameras in phones became good enough for casual, everyday use; many of them are now very good. Users found it easy to share their photos across any number of the social networks that had emerged – primarily Facebook, which was founded in 2004, too, but also on upstart Instagram. Today, the three cameras that take the most photos uploaded to Flickr are all iPhones.
The market has shifted. It was a matter of time before Flickr either responded or became a niche product of ever decreasing importance. This new interface is its bid to stay relevant. I’m impressed with Yahoo! for moving Flickr so boldly.
I think that if people give the new interface a chance, it will work for most of them. I’ve heard complaints about slowness; I advise patience as Yahoo! would be foolish not to address legitimate performance problems. I’ve heard complaints about how crowded the interface feels; I’m also sure Yahoo! will tweak the new interface over time for better usability.
Another source of uproar is that advertising now adorns Flickr pages. I hate Web ads too, but really, they are the major way many Web products make money.
I sympathize a little with one complaint: all of us who bought Flickr Pro accounts for unlimited photo uploads now feel kind of let down, given that everybody gets a terabyte of storage now. That much storage might as well be unlimited; you could upload one photo a day for the rest of your life and never run out of space. But Flickr is letting us cancel our Pro accounts with a pro-rated refund, or keep Pro at its rate of $25 per year and never see an ad. Anybody who doesn’t have Pro already will have to pay $50 per year for that same privilege. I think this is a reasonable trade.
Flickr’s real mistake might be in underestimating how attached its users were to the old interface. But if my experience is any indication, perhaps that mistake won’t be fatal. Of my contacts, about five percent of them have moved to other services. I’ll miss seeing their photos. I wonder if they’ll soon miss the rest of the Flickr community.
Cross-posted to my new blog, Stories from the Software Salt Mines.